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For the Swiss - to the online shop in Switzerland www.ilovetall.ch
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Returns
Returns
Items can be returned within 14 days of receipt of the goods.
However, in order to exercise your right of return, you must have only worn the goods to try them on, as in a shop, and you must return the goods complete and undamaged. Once this period has expired, it is no longer possible to return the goods. The right of return does not apply to the purchase of gift vouchers.
Our address for all returns is:
I LOVE TALL / ILTman, Torus Swiss GmbH, Steinstrasse 25, 20095 Hamburg, Germany
Important:
Returns must be reported electronically in the online shop under your order. "Return Item(s)"
After the electronic notification, you can send the return immediately.
We can only accept returns with the electronic notification in the online shop.
The electronic returns notification function is only available to customer accounts.
If an order was placed as a ‘guest’, no electronic returns notification can be made. In this case, please send the items to our address and we will take care of the electronic returns notification.
The refund will be made via the original payment method.
The customer bears the shipping costs for the return. We cannot accept responsibility or refund these costs.
I LOVE TALL / ILTman cannot accept responsibility for parcels lost in transit, so it is strongly recommended that you use a trackable shipping service.
Returns from outside the European Union (EU)
When returning products from outside the EU, it is important that the following information is included on the shipping label:
Torus Swiss GmbH
I LOVE TALL- fashion for tall people / ILTman
Steinstrasse 25
20095 Hamburg
Hamburg, Germany
UST-ID: DE279597530
Important: Please always state the VAT ID: DE279597530, as this is required for import customs clearance of the return shipment. Without the VAT ID, additional import duty costs may be incurred.
Any customs charges incurred are not the responsibility of I LOVE TALL / ILTman and will be deducted from your refund.
Exchanges
For an exchange, please place a new order or contact us at info@ilovetall.com.
I LOVE TALL - fashion for tall people / ILTman
Torus Swiss GmbH
